Privacy Policy

1. Introduction

Welcome to Shiv Gauri ("we", "our", or "us"), operating the website https://shivgauri.in. Shiv Gauri is owned and managed by Vanshi Enterprises, located in Bhopal, Madhya Pradesh, 462011. We are committed to protecting the privacy, security, and sanctity of the personal data of our customers, devotees, and wholesale partners.

2. Information We Collect

When you visit, place an order, or make an inquiry on shivgauri.in, we may collect:

• Personal Contact Information: Name, delivery address, phone number (WhatsApp), and email address.
• Transaction & Order Details: Items purchased, order value, payment status, and delivery instructions.
• Wholesale / B2B Inquiry Information: Firm name, GSTIN (optional), city, state, and expected trade volume.
• Technical Browsing Data: IP address, device type, browser information, and cookies to ensure seamless cart experience and checkout operation.

3. Payment Security & Financial Data

We prioritize the highest grade of payment security. Shiv Gauri does not store or process your credit/debit card numbers, CVVs, or bank net banking passwords on our servers.

All online digital transactions are processed through RBI-authorized payment aggregators (e.g., Razorpay) and NPCI-compliant UPI rails with 256-bit SSL encryption.

4. How We Use Your Information

• To process, pack, and deliver your sacred pooja orders via our logistics partners.
• To send order confirmation notifications, tax invoices, and live tracking links via SMS/WhatsApp/Email.
• To process and channel the dedicated Gau Seva contribution generated from your purchase.
• To provide timely customer assistance and resolve inquiries.
• To communicate festive discount coupons and new pooja product launches (you can opt-out at any time).

5. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We share data strictly with:

• Logistics & Courier Partners: (e.g., Delhivery, Blue Dart, DTDC, India Post) to fulfill doorstep delivery.
• Payment Gateways: To authorize and settle digital payments securely.
• Legal & Government Authorities: Only when required under applicable laws of India.

6. Data Protection & Grievance Officer

In compliance with the Information Technology Act, 2000 and rules made thereunder, if you have any questions or grievances regarding your data, you may reach out to our team at: