Returns & Refunds Policy

1. Sacred Purity & Sanctity Policy

At Shiv Gauri, we manufacture and pack sacred ritual items including Havan Samagri, Kesar Chandan, Ashtagandha, Sindoor, Kumkum, and Sambrani Cups following strict Vedic standards of cleanliness and sanctity.

Because these are sacred items used in deity rituals and offerings, opened or used ritual products cannot be accepted back for resale or reuse to uphold spiritual purity.

2. 7-Day Replacement Guarantee for Damaged or Defective Goods

If your order arrives:

• Damaged in transit (e.g. broken container or torn outer pouch)
• Defective or seal broken
• Incorrect product or variant delivered by mistake

You are eligible for a 100% Free Replacement or Full Refund within 7 days of delivery.

3. Simple Step-by-Step Replacement Process

4. Refund Timelines

Approved refunds are initiated within 24 to 48 working hours. Depending on your payment method:

• UPI Payments: 24 to 48 hours directly back to your UPI VPAs or PhonePe / GPay.
• Cards & Net Banking: Processed back to originating instrument once Razorpay gateway goes live.
• Cash on Delivery (COD) Orders: Refunded directly to your bank account or PhonePe/GPay UPI upon providing details.

5. Order Cancellation

Orders can be cancelled free of charge at any time prior to factory dispatch from our Bhopal facility. Once dispatched with an active courier tracking number, please refuse delivery upon arrival and inform our team for an expedited refund.

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